Sc catalog item widget We are about to go live with Service Portal for our IT catalog for the first time (have been using CMS). First, the enhanced UX: Note: Tested with Catalog Item and Record Producers that have Request Method "Submit", and the SC Catalog Item instance options having Auto redirect after submission turned off. The SC Category Items widget helps users quickly find and select the items needed to accomplish their goals. With the SC Catalog Item widget, the Delivery Time & Quantity fields are visible on the catalog item page. Please see the screen shots below. 0 Helpfuls 203 Views; Reply. Hi, I am trying to make my catalog item accessible from public (without login / unauthorized). This widget displays form of a catalog item and it render that catalog item sys_id of which passed as url parameter. The widget is not displaying on the right side and producing some errors. Mega Sage Options. . As per below code we have used getParameter() function, which is running fine on service now view, but not running for Service portal. This part works quite well. I found another article that shows how to create this same effect using a widget within a Custom variable and ui In SC Category Page widget, orderBy code already existing, if you want to change something better clone the widget and modify the code then add the new widget to the page by removing the OOB widget. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎06-20-2018 10:40 AM. I would like to know if anyone had any ideas for an enhancement I am working on, in which we have a cloned copy of the sc_cat_item widget embedded on the homepage of our site, and I would li Hello, I have added Related catalog item widget to my sc_cat_item page. Create another widget to display necessary text. You can have a look at the Out of the box widget 'SC Catalog Item' [widget-sc-cat-item-v2]. CatalogSearch(). For example: easier way is to use icon link widget and paste the url of the catalog item in that. This article describes some of the ways to set up redirection on successful orders. To do this, I found this KB article KB0681861 and - copy "sc_cat_item" page and make "sc_cat_item_public" page then set it public - assign "public" role to page roles - clone all widgets in "sc_cat_item_p This is working great for record producers because you can simply put producer. If the name of the Catalog Item variable for Configuration item is 'cmdb_ci' then use 'current. But for some reason the CSS broke. If my solution resolves your issue then press Helpful button below. You'd need a Page Route Map to direct from sc_cat_item to your new page. | `Default value` | Options Schema | | Page | `sp_page` | Used to specify the page. Tera Expert Options. This article describes how to get the value from non default fields in SC Catalog Item widget and display them in Service Portal Procedure Clone the OOB SC Catalog Item widget. By default, this widget is displaying on the sc_cat_item page. Now test it once. You can search for Icon link on your left panel, add it into the position on the page that you want . Then you could use that information in your custom widget to get something like the incident number that was created and pass that to the addInfoMessage method. Please hit correct based on impact of response If you have a custom widget, then you should simply have your widget respect 'no_attachment_v2' dictionary field on the 'sc_cat_item_producer' table which defines whether attachments are display or not. Do we need to clone the widget 'SC Catalog item' and add some lines in the HTML part or create something like Macro/Label? 2) Take a copy of SC Catalog Item widget and replace the following line Server script (Around lines 20-22). When i try to submit a request from portal I could see my Order Now button widget also scrolls down till page end. But the "Add Attachments" section of the widget is not working. When the form renders and the conditions are met for "disabling" of the "submit Hey everyone, good day to all! Our project is in the migration phase currently. ' Thank you in Advance. I am trying to use the SC Catalog Item widget and its just not working. when I click on a category of the widget SC Categories the items of the category are not displayed and I don't know why I think the problem comes from the client Hi recently we have upgraded our instance to Madrid, and there were some issues with "SC catalog Item Deprecated", so we changed the widget to "SC catalog Item". 1)Popular Item data. This widget has an option schema that accepts the following instance options: href - The URL to link to when clicking you need to build a custom widget to place list of items in article page. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎01-16-2020 11:24 AM. show_items_from_child != 'true'); Hello everyone; We are on the London instance, and utilizing the new oob widget for submitting catalog items. Hi All, We customized "SC Catalog Item" Widget, hence "Save as Draft" feature is not visible in the portal Can anyone provide the The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. ; Partner Grow your business with promotions, news, and marketing tools for partners. 0 Hello Community! I am sure there is a way, but for some reason I can't figure it out, how to add one of the following to the Catalog Items in the portal:When a user navigates to the Service Portal, Clicks on the Catalog and selects a catalog item, I want them to be able to see not only the description of the product, but instead of adding multiple pictures of the catalog item, Help with the SC Catalog Item widget sarahyelton. One was a List Collector that was pointing to a non-existent List Table (Type Specifications tab), the second was a Macro that was pointing to a non-existent Widget (Default Value Hi everyone, I just cloned the HRM Catalog Item and SC Catalog Item widgets, and I redirected the custom from hr to sc. where as in OOTB it shows proper info. Related Links. But, I don't want to have to adjust the OOB widget for SC Catalog Item. we have migrated portal pages and widget from our older instance to our newest instance. For example I might want to display the Delivery Time See demos and learn more about the Xanadu release , our biggest AI release yet. If you want to display the form of a catalog item on category page then 'sc_catalog_item' widget could be added on that page. On troubleshooting the case, I found the widget used in catalog request is "SC Catalog Item Custom". ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. For example, on this page, the top most div has an id of "catItemTop", within that is the div with Hi, I'm trying to display additional catalogue item attributes in the SC Category Page widget. I know we have a page "Sc_cat_item" where we have a "SC Catalog Item" widget which helps in dispalying catalog item and all. I haven't checked how this works on a Record Producer yet (feel free to post!). The customization applied to that widget is for "disabling" the OrderNow/submit button under certain conditions. for linking article with catalog item there is a OOB table for a different functionality. Cause. a copy of the docs for ServiceNow. name= gr. If anyone knows what I would need to do to the code of the SC Catalog Item 2 widget to set it to open one specific catalog item every Documentation Find detailed info about ServiceNow products, apps, features, and releases. When I scroll the page down below to fill my catalog form my Order Now button widget(SC Catalog item-widget name) also been scrolled down till my catalog form page . We see the client Hi, Go to service portal configuration. Custom SC Catalog Item Widget: We're currently working on implementing a service portal and are making a number of our record producers available there for our users. On the SC Category Item widget. 3. You usually navigate to the Service Catalog page which contains the SC Catalog Item widget (among others) either from service category widget, the Recent and Popular Items widget or via the The Widget. I have pointed the widget instance to many items and get the same This sounds like you could be trying to open the SC Catalog Item widget without passing in the sys_id parameter of a Catalog Item or Record Producer. Instead, we will borrow it’s concept of using the spModel directive in the HTML template. My question about this, is why. I only have two requirements: The redirect goes to Service Portal view of the Form page (id=form and view=sp) When the catalog item is submitted, it redirects to the sc_req_item table rather than the sc_request table; Documentation Find detailed info about ServiceNow products, apps, features, and releases. I have cloned the widget added it to a portal page yet I cannot get it to display anything. variables. Content Item does not contain these buttons and can be used in place of catalog item. Custom SC Catalog Item Widget: Hello @Ankur Bawiskar I am submitting a request from my employee center portal and i notice the Order Now button at right side of my catalog form. The updated Widget first checks on if on a Catalog Item Save as Draft is enabled. these boxes are refrenced to sc The OOB "sc-popular-items" widget relies on an aggregate query of the live sc_req_item table, with the code like the following: var count = new GlideAggregate('sc_req_item'); 2. Solved! Go to Solution. Resolution Redirection is handles in widget 'SC Catalog Item'. I would recommend adding an 'Icon Link' widget instead, similar to the 'Get Help' one. how to populate of catalog item variable info to ritm short description when requesting catalog item in ITSM forum yesterday; To fetch incident, change Records created within a specific range of days (1 to 30) in ITSM forum a week ago; can i write onchange client script on single row variable for MRVS in ITSM forum a week ago As shown in the screenshot, how can we add a text/message next to the attachment icon, this should be applied to all the Catalog items. Instructions. For this a new field on the "sc_cat_item" table has been added, "Hide 'Save' as Draft" [no_save_as_draft]. It is also helpful in building It's possible to do this by using the Default Value field of a Service Catalog Item Variable, and you can also pass in instance options in this manner. I cloned the sc_cat_item page and checked the behaviour in OOB widget "SC Catalog Item". Seems like you want to add a link to Catalog item over category page. Category | `category_id` | Displays the catalog items on a panel. also check the below link for Jeff Pierce of GlideFast Consulting gives a demo of Catalog Item Widget Variables in ServiceNow. _____ To enhance the UX, I digged into the Widget code and altered it slightly. I do not want the icon link widget approach, I am trying to modify the OOTB SC Catalog Item Widget Currently, I am getting a few errors and also displaying that the item not foun This Widget actually gets Widget "SC Catalog Item" [id=widget-sc-cat-item-v2], which is the same Widget used on the Service Portal. Define a content item. Labels: Labels: Service Catalog; Service Portal; Preview file 82 KB Preview file 83 KB 0 Helpfuls 1,056 Views; Reply. I've only gone through and added CSS that you can apply to variables. So what do we need to change to the SC Catalog Item widget to achieve Hi everyone, I 'm hoping what I 'm trying to do is possible. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. Thanks, Gautham. Clone the OOB SC Catalog Item widget to capture the broadcast variable and embed the widget (to display to right side of the page) from step 3 based on broadcast variable value. 426 Views Last updated : Mar 21, 2023 public Copy Permalink . My problem is: what should I do to use it instead of the default one in service now . If you need to hide specific items from this list like Laptops, then set its Visible elsewhere flag to false from the list layout of sc_cat_ite How to rename "Submit" button for catalog items in Service Portal Procedure Navigate to Service Portal widget list 2. Hit Helpful or Correct on the impact of response. Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. I read on another thread that I had to clone the widget and then Hi Team, Need urgent help ! it would be great if anyone could help me as i am learning service portal. And you need to do slight modifications in the server side script: You have to place your home page id and sys id of the record producer in above lines where I have pointed in Hi everyone, I just cloned the HRM Catalog Item and SC Catalog Item widgets, and I redirected the custom from hr to sc. ALL. Thanks, Jaspal Singh . ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. Does anyone have any suggestions as to why the css broke? follow de prints. 1 ACCEPTED SOLUTION Go to solution. If you are using the out-of-box "SC Catalog Item" and "Form" widgets, you can find this information in the widgets scope. ; Store Download certified apps and integrations that complement ServiceNow. The sc_cat_item page also has an embedded macro widget. Any leads would be greatly appreciated. description = gr. 1) Clone the widget and add a new class, then set the background-color CSS property of that class. I cloned the widget and played around with the Client Controller function handleRedirect() but nothing seems to work. To view the widgets scope, hold down the CTRL key and right-click anywhere in the widget. Resolution In order to I am looking to change the template of the SC Catalog Item widget to adapt it to my needs. I've already looked at the dependencies, pages, containers, lines, etc. in this page i have 2 widget SC Categories and a custom one New SC Category Page who is a clone of SC Category Page widget. The issue was not reproducible in OOB widget "SC Catalog Item". Please clarify on removing g_form actions, is it from SC Catalog Item widget and adding the other functions to SC Category Page widget? Hello @Ankur Bawiskar I am submitting a request from my employee center portal and i notice the Order Now button at right side of my catalog form. Currently, the SC Catalog Item 2 widget is passed the sys id of whichever cat item/ record producer the user clicks on via the SC Category page widget (or a group of other widgets I think e. You can use the OOB widget called SC Catalog Item. Similar to the Catalog Item widget, this one also Hello all, I have cloned the SC Catalog Item widget with a view to making a change to the 'Submit' button. In the Server Script section, call the cloned "CP - SC Catalog Item V1" widget with the id and update it. Loading Loading SC Catalog Item widget submission question yundlu316. Submitting Form widget in modal triggers submit event in SC Catalog Item widget in Virtual Agent forum 3 hours ago; Dashboard data is wrong using PA reports in ITSM forum 18 hours ago; When Approvals, assignments or meeting invitations are True then CC notification should also be true in Virtual Agent forum 19 hours ago In addition to the sc_catalog_item widget, there is an embedded macro widget on the sc_cat_item page. I want to understand how that widget scrolling down functionality works so that I also want to use the same function in another portal. Service portal. Whenever I am trying to attach any files the file selector is opening up but no file is getting attached. It does not directly The "Order Now" button on the Service Portal allows the user to submit the catalog item even though the catalog item is added to the cart using 'Add to Cart'. You can the select the catalog item you wish to display. Select designer. Steps: Access a Catalog item I am looking to change the template of the SC Catalog Item widget to adapt it to my needs. Any help please. Hello @Ankur Bawiskar I am submitting a request from my employee center portal and i notice the Order Now button at right side of my catalog form. In the designer, delete the SC Catalog Item Widget and the SC Catalog item Widget. Instead one can insert a Database record with leaving the current form. How does Description and Short Description are called in that widget? OOTB Widget screenshot- Solved! Go to Solution. I would ideally deactivate all OOB catalog items or record producers and its related data as they wont be used by the customer. g. Mark as New; Bookmark; I'm about to clone my SC Catalog Item (widget-sc-cat-item-widget-v2) just so I can bypass the sc_request page and table after sc_cat_items are submitted. now the problem is that whenever we are trying to access catalog item from portal side portal is taking incorrect sys_id of reco The problem is: you cloned the code written for Global scope to scoped application. trusted_description) disappears when splitting screen. Currently running a GlideRecord query against the related sc items table which displays on my cat item After replacing the SC Catalog Item widget for your customised version I tried attaching a document both as the System Administrator and also as a user without roles. Also, how can this be achieved? We would literally have to target the exact images that belong to the catalog item the customer is looking at. getValue('short_description'); data. You can do this in two ways. In you case you have to change the lines (74-78 of Madrid code) for (var i = 0; i < choiceListQuantity. Below records were created in instance after reverting to OOB widget You would then clone the sc_cat_item page and replace the SC Catalog Item widget with your modified one. Now Open any catalog Item in Portal and press Ctrl + Right Click on any field then select Open Page in Designer. When the SC catalog item widget doesn't have the Angular dependency "scToggleData", the catalog item description will be hidden when the browser window is resized. When the sc_cat_item page is rendered, in some situation, the submit (order now) button will be when you order an item from the portal, SC Catalog Item widget calls Catalog Checkout widget(id= sc-checkout) I want to change data that Populates for the field Requested for I want data in that field to be from specific variable on the item. The widget is Autopopulate SR details in catalog in ITSM forum Wednesday; can i write onchange client script on single row variable for MRVS in ITSM forum Monday; Submitting Form widget in modal triggers submit event in SC Catalog Item widget in We customized "SC Catalog Item" Widget, hence "Save as Draft" feature is not visible in the portal in Developer forum 12 hours ago; Service Portal: Set Parent in Service Catalog to identify from child RITM/INC in Developer forum 14 hours ago; Streamlining Onboarding: Submit Catalog Requests for Multiple Users with Ease in Developer articles I am having issues with the portal widget widget-sc-cat-item-v2. We have recently tweaked the contextual search widget so it appears on a 'Catalog Item' alongside a record producer - from this article: How to enable contextual search for a catalog item On the record producer, everything is fine, but on the catalog item - where it suggests other catalog items, the order button has no text (see screen shot - button In order for this to work, you have to create a new sibling widget instance next to the 'SC Catalog Item' Widget Instance on the 'sc_cat_item' Page: Copy the SysID of the Column; Add a new Instance (sp_instance) and select the Column manually by filtering via sys_id on the magnifying glass; Order: 999 Widget: SC Request Redirect (see below) Hi, This Modal widget is a similar concept to Add-Row functionality on the catalog item. When I scroll the page down below to fill my catalog form my Order Now button widget(SC Catalog item-widget name) also been scrolled down till my catalog form page Documentation Find detailed info about ServiceNow products, apps, features, and releases. In Server script of widget Seems like you want to add a link to Catalog item over category page. It also gives you more flexibility with customization and layout. I am having issues with the portal widget widget-sc-cat-item-v2. 4. on the portal I get the following errors: the widget is a straight copy of widget-sc-cat-item-v2 with a change in the name. In Server Catalog Item (SC Catalog Item) We will actually not be using this widget directly. In this image you can see boxes called as IT Services, HR Services, Legal Services, Facility Services. but now we had a message which was displaying after the item was submitted in "SC catalog Item Deprecated" which is now not showing in "SC catalog Item". then set its Visible elsewhere flag to false from the list layout of Cause If the variables are mapped to wrong fields of the record table or the type of the variables and the type of the field doesn't match, the SC Catalog item widget will be failed as it cannot map the variables to the correct fields. but it takes input when we click on any record producer its sys_id and page id. For example, you might want to render a Button widget in the catalog item that This article describes how to get the value from non default fields in SC Catalog Item widget and display them in Service Portal Procedure Clone the OOB SC Catalog Item widget. Select the portal page you want to edit. Create a "Custom" Catalog Item variable and associate the widget created from step 1. | `Default value Hello @Ankur Bawiskar I am submitting a request from my employee center portal and i notice the Order Now button at right side of my catalog form. data. You'll need to clone the SC Catalog Item widget for this to work. We don't have any variables defined for any items and the reason behind the button addition on category page is to minimize the number of clicks. sc_cat_item. I referred the function return on SC Catalog Item widget and mimicked the same but couldn't achieve. They wanted to know why This widget can be added directly to the sc_cat_item page, or you can specify the newly created widget id under the "HRM Catalog Item" widget(but it is also not editable so need to clone it). Hello, i have an issue with in my sc_category page on our service portal. I want to place a specified record producer on home page. Thanks, Gautham I have cloned the OOB SC Catalog Item Deprecated widget and using it to show a record producers in portal. This is specifically created to support your use case. This macro widget has a checkbox. Thanks. I would like only see 3 of my own items. There are two ways you could change the color. Below records were created in instance after reverting to OOB widget Thanks much Deepak for the response. After examining the variables contained within the catalog item, I found that 2 were essentially pointing to places that hadn't be translated over by the update set. I 'm trying to see if I can get the icon or picture from a catalog item to display in a custom widget I 've build. I have pointed the widget instance to many items and get the same I see there exists a '$' symbol placed on line 52 of the HTML part of the Widget: SC Catalog Item. Howeverm, I don't know specifically which part of the widget controls the catalog item, so I would like support regarding that. I am using the OOB SC Catalog Item in Madrid, so I'm not sure if this feature has been deprecated or I need to activate something to see this. The "Order Now" button on the Service Portal allows the user to submit the catalog item even though the catalog item is added to the cart using 'Add to Cart'. Basically this code would check to see if you have set a value on delivery_date on the item itself and display that value in the portal, otherwise it will use the calculated value based on the workflow that is set. Any one knows alternative to get current sys id of catalog item in script include ? Script include var ApplicationM Submitting Form widget in modal triggers submit event in SC Catalog Item widget in Virtual Agent forum 2 weeks ago; need to conver sc_req_item into incident in Incident Management forum 11-05-2024; How to Map a Field from Service Catalog to Documentation Find detailed info about ServiceNow products, apps, features, and releases. Orlando, Paris. Before the redirect in the Client Controller I've put a check to see if the table is "sc_request", if so, I'm passing I'm looking to modify my cloned SC Catalog Item widget to redirect on submission to a specific URL. Any Help will be highly appreciated. Submitting Form widget in modal triggers submit event in SC Catalog Item widget Catalog and category (role public) Record producer (Public) Cloned widget (Public) (From SC Catalog Item widget) Added the necessary pages to the public list; Variables write, create and read roles are public; Current state In a production environment, I would ideally deactivate all OOB catalog items or record producers and its related data as they wont be used by the customer. The new widget brings changes to make it more in As for the "SC Catalog Item" widget (widget-sc-cat-item-v2), it is a standard widget provided by ServiceNow for displaying catalog items in the Service Portal. thanks. var scRecord = new sn_sc. 2) Use a unique selector and editing the CSS with that. 1. From the Service Portal, when the end-user clicks it, I want the button text to change to 'Submitting', rather than having the current line of code: Hello All, I am submitting a request from my employee center portal and i notice the Order Now button at right side of my catalog form. Rename "Submit" button on line 22 of the server That is actually the SC Catalog Item widget. _pricing. The "SC Catalog Item" widget allows to submit the request leaving the cart items as is. search(catalog, categoryId, '', false, options. There is no code change in SC Catalog Item widget . If I knew how to do that, I would like to get that field, read the price, and manually update the variable c. sc_catalog = Join the Community ServiceNow Community servicenow community Clone the sc catalog item widget (else it is read only) Attache the cloned widget the the Service catalog page; Look for the ng-disabled="submitted" on the line containing Add to cart and DELETE the ng-disabled="submitted" You also need to make changes to the client script highlighted below (EDIT Updated code to fix submit greyed out after add) Hi All, Below are two widgets with the server script please clearly what is exact out put from this widgets. Select type: Catalog Item. Ideally, I need to get the icon /picture to display in my left TD, on the related forms widget I 've built. Join the excitement! I suspect I have to clone the sc-catalog-item widget and update the widget's client script, but I cannot figure out how to interact with an individual field. ServiceNow Community it will not show up on the ‘Related Items’ widget, in order for catalog item to show up in portal within an article we need to add only one catalog to that particular Hi All, Below are two widgets with the server script please clearly what is exact out put from this widgets. This macro widget has a checkbox in it. sc_catalog = Join the Community ServiceNow Community servicenow community We have to get sys id of catlog item (current). Add code in it as per below. recurring_price Hi Community, I've run into an issue with adding attachments to catalog items by non-itil users where they select a document to attach but it seems like the system is not 'processing' it and showing it in the catalog item like it does for ITIL users. If you see this option on your widget this the best solution to use. As you suspect, the issue is most likely to do with the ACL's preventing non-itil users from being able to see attachments. Search for and select the icon link widget and place it on the page then you can set the type to catalog item and select the catalog item you want it to link to. We are running Madrid and have the OOB widgets for sc-checkout and widget-sc-cat-item-v2. Hi! I would like to add a "Save Draft" button to page of the catalog item in Service Portal. Use this widget (widget-sc-cat-item-v2) to view the information about a catalog item and order the item. Hoover over the widget and click on the pencil (top right). Otherwise, just replace the SC Catalog Item widget on I know we have a page "Sc_cat_item" where we have a "SC Catalog Item" widget which helps in dispalying catalog item and all. Any ways to restrict catalog items in this widget. I hit what I consider the most often used variables that you many want to apply some sort of CSS to (width, color, whatever I An alternative catalog item widget for Service Portal allowing items to be split up into multiple screens. If anyone knows what I would need to do to the code of the SC Catalog Item 2 widget to set it to open one specific catalog item every The issue is reproducible only when the widget option "Enable Show More/Less for Item description on Mobile" is set to true. These boxes are in widget called as Home Main Navigation. , CP - SC Catalog Item V1). Currently running a GlideRecord query against the related sc items table which displays on my cat item If you don't want show Submit button and if catalog item is just for informational purpose without any fields/values in it, I recommend you to create a Content Item instead of Catalog item. I really dislike when ServiceNow doesn't share the functions they make available and use in their code in front of us. where on Catalog Checkout widget can I modify the code? Now Open any catalog Item in Portal and press Ctrl + Right Click on any field then select Open Page in Designer. In both cases I was not able to replicate your issue. And add and modify the following code in it. The consol Unlock the full potential of ServiceNow's Catalog Item Widget with our comprehensive video tutorial! In this captivating video, we dive deep into the world o Hi, In my record producer I have a Custom variable that is a widget that opens up the Form widget in a modal window to create a new record that can then populate another variable in the record producer. You need to clone OOB widget and make above suggested changes. cmdb_ci' in your reference qualifier Script Include function call argument to pass the value to the Script Include. Name the new widget appropriately (e. Thank You ! 2. However, when clicking the "Submit" button in the Form widget (modal), it appears to trigger an event that is picked up by the ootb SC Catalog Item Hello Gautham, First of all clone the SC Catalog Item" widget and place the widget in your home page. portal_redirect = "<URL here>"; in the Script section of the producer but for requests I think it must be done in the SC Catalog Item widget. For example, here is the Create Incident widget when the window is in full screen: The "Recent & Popular Items" widget is introduced when the Service Portal - Service Catalog v2 plugin is activated. Remove the SC Catalog Item widget from the page replacing it with the Multi-Screen Catalog Item widget. I use containers to clean it a little, but it would look better and more presentable in tabs. Widget Instance Options “Show On Service Portal, when a user switches the language from English to a different language, the Name of catalog item does not translate while everything else on the page does. Moin Hi everyone, I 'm hoping what I 'm trying to do is possible. Catalog Item : your record producer . If that's the requirement then you could use icon link instead. Clone the "SC Catalog Item" widget 3. ctomasi, b-rad, larstange, nathanfirth, snehabinani26. And a record is created in the sys_attachment table. Basheer. else, you can clone SC Category page widget and make modification, so that it queries and displays items which want to display. Can you confirm if the widget being used is OOB or has been cloned withe the line that holds '$' being modified so as to make the symbol hidden. easier way is to use icon link widget and paste the url of the catalog item in that else, you can clone SC Category page. To perform this update on multiple catalog items at the same time, you can run the below background script. It is also helpful in building Documentation Find detailed info about ServiceNow products, apps, features, and releases. Open the cloned widget "CP - HRM Catalog Item V4". All forum topics Keep in mind, we do NOT want to target the sc_cat_item page, because doing so will impact all catalog items that show on that page under the SC Catalog Item Widget. Hello Everyone! I have a page for ex: test_page, I want to display a custom record producer on this page on the portal. Our team cloned the ootb SC Catalog Item widget and is wondering how this widget actually submits the record producer. Ctrl + Right Click on the Item Title; Select Instance in Page Editor; On the SP Page Map > Select the parent level item branching to the two SC Catalog Item; On the form for the parent item, click on Instances under Related Lists; Highlight the duplicate item, (right-side split screen scroll to the bottom) then Okay Patrick, I've cloned the SC Catalog Item Deprecated widget and edited the Client Controller and Server Script. The sc_catalog_item widget is cloned and customized. It will however not be attached to your requested item by the Service Portal as the attachment guid used in your widget variable does not match the attachment guid generated in the sc catalog item If you are using totally custom portal, in that case try to create a new button using a widget in the catalog item page, the button retrieves all the details provided on the form, then you can do things: Else you can make use of OOB table sc_cart_item, as per your version and render the draft version whenever the user wants to continue with With the SC Catalog Item widget, the Delivery Time & Quantity fields are visible on the catalog item page. Kilo Guru Options. check widget for usage:HRI Catalog to KB Article Display (need HR module to access this) check table: sc_2_kb. I plan to send people to the sc_req_item page and table, because no one wants to see sc_request, ever. getValue('description'); Solved: Hi Guys, I do not want to see the other 6 items under my Popular Items widget in the Portal. I just copied your code to a new widget and tried it - the attachment it self is uploaded fine. This has replaced the catalog item form with the new checkout widget (Note that ID has changed) I have a catalog item form that is rather large in variables. Summary. If this solved your issue please mark my answer as correct. I've run into one specific record producer that fails when trying to display it using the out-of-the-box SC Catalog Item widget (widget-sc-cat-item-v2). When using the OOB SC Catalog Item widget to redirect, normally it will put parameters in the url such as table and/or sys_id of the record created after submission. but you can use the same for yours. We would like a catalog item submit to redirect to the RITM instead of REQ. If this field is not Loading Loading Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. For example: In our custom portal, the Copy SC Catalog Item widget does not show the Short Description of Record Producer. Plugin New widget added Customers then have the option to swap out the v1 SC Popular Hello @Ankur Bawiskar I am submitting a request from my employee center portal and i notice the Order Now button at right side of my catalog form. Otherwise, just replace the SC Catalog Item widget on the sc_cat_item page with your modified one. Make a copy of Catalog Checkout widget. (BEST OPTION) For some reason, I don't have the widget option "Successful Order Page" on the 'SC Catalog Item" widget. It required frequently to make some small (or not so small) changes in the server code of the widget. Documentation Find detailed info about ServiceNow products, apps, features, and releases. 5. I have a doubt in one of OOB widget(SC Catalog Item Widget) in ECP Portal. Go to the instance page editor and add your Copy of SC Catalog Item widget in it. I have added sys_id of catalog item for which it will redirect user to portal home after submission. Please check the video attached. So far its working fine. I want to customize the widget of the SC catalog item. 6. Release. Navigate to Service Portal > Widgets. If you are using OOB widget then this is big change. it Hi The OOB widget displays as per below HTML highlighted In your custom widget you can do like below to put short desc and description after highlighted line and try data. size(); i++ In my PDI instance, I noticed that in any employee center form that uses the ootb widget SC Catalog Item (widget-sc-cat-item-v2), the following text (data. Make a copy of the SC Catalog Item widget. The user was facing an issue where, when viewing a Catalog Item in the Service Portal, delivery time was showing as "--", instead of the expected value set on the Catalog Item. Release All Releases Cause "SC Category Page" Widget in the Service Portal displays all the frequent used catalog items, I have built a portal in a scoped application and I'm using this widget which displays all frequently used catalog items. You can use this base system widget as-is in your portal or clone it to suit your own Loading Loading With the release of Helsinki, the previous OOB widget 'SC Catalog Item' has been deprecated, where a new version has been released. popular items etc). If you have customized this widget then you can make below changes. Search for the SC Catalog Item; Clone the widget by selecting the "Clone" option. Environment. hxml hzypu kzzi voyl prthgb npn idhbcy icliok kjsu vtixr