Once you’ve asked for a retention offer, the bank, and I’ll use May 11, 2023 · An accepted retention offer requires keeping the account open for 1 year (or risking clawback and/or AmEx’s ire). 12 months spend on this card = $32,896. Gold retention 30k points or $200 statement credit after 3k spend in 3 months As the title says, I spoke to the AMEX Chat about a potential retention offer for my Platinum card. Best time is prior to AF hitting usually within 60 days. Just received the same offer today on mine and accepted. 15K Biz/23K POT/17K. With this card, you’ll not only earn a free night each year when you renew the card, but If you pair it with this limited time offer, you’ll also earn 25% points back when you redeem your points until October 8, 2020. Before we get to that, I discuss what a retention offer is and why you sh Dec 28, 2013 · AMEX Retention Bonus Offers change and also vary from cardholder to cardholder, so I figured it's time to update my post earlier this year, Current AMEX Retention Bonus Offers, especially in light of the fact that many folks may be deciding whether it's worth it to keep the AMEX Platinum at all, given the loss of lounge access to both US We discuss Amex offers, Membership Rewards, benefits, offers, maximizing card usage and everything related to "ALL" American Express Cards. Chatted about the all the credits, told them my opinion about the different ones. This year, I called Amex and got a retention offer on all 6 cards. The card has a $195 annual fee which is more than offset by the $200 travel credit you receive each year. We discuss Amex offers, Membership Rewards, benefits, offers, maximizing card usage and everything related to "ALL" American Express Cards. AMEX views their points to be worth 1¢/MR. m. It is best to have a game plan in place before going into the chat or call. Always ask for retention. if it's been a few years since you've asked to cancel a card, give it a try and see what they'll offer. Elevate your status and experience the extraordinary. I personally asked about 3 days after my annual fee hit. Whether you're looking to maximize your rewards, navigate travel perks, or get the most out of exclusive experiences, this subreddit is your go-to resource. 5,000 ThankYou Points after $1,000 spend in 90 days. But even if you have a card like the American Express® Gold Card, the American Express® Green Card, or even a co-branded Delta or Hilton credit card, it is worth calling Amex to see what offers are available. Worked well when I called and talked to AMEX customer service about retention offers. Without much of a discussion at all, they offered 90,000 sky pesos if I spent $3000 in 3 months. I asked for an offer last year on 1/10/23 after my annual fee had posted and received 15k MR/2k spend. One thing to consider is retention offers are based on the credit issuer and the card. We recommend calling for a retention offer once the annual fee posts on your account, but before that month's payment is due. Jun 2, 2019 · Learn more about Travel cards: http://bit. After the first year, AmEx is making money. Hours: 08:00 - 23:00 Eastern Standard Time. ago. It’s a $95 card with a $50 credit. 7/14 - 35k MR for $5k spend in 92 days - Accepted. Data Point. 000 or more on purchases on your Platinum card account within 3 months of accepting this offer. Brendan Dorsey, a Select editor, and Brett Holzhauer, a Amex_CCP_7948. 2 Kudos. I have 5 total cards with Gold as the 'Every day'. All tolled, 180,000 points and $400. May 9, 2024 · Premium cards with annual fees of $395 or more: Hilton Honors American Express Aspire Card, If you ask for a retention offer and don’t get one that you’re looking for, you may end up Dec 3, 2023 · Amex Gold Card Retention Offers. Not everyone will receive a retention offer; you’ll need to contact your bank directly to find out if you’re eligible. Jun 28, 2023 · Hey guys, in this video, I explain how to get a retention offer on any credit card. If you don’t like the offer you can always cancel. If you’re using the AMEX mobile app, go to the Help tab, scroll to the bottom and select “Contact Us. 3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA) -OR-. You’re trying to take advantage of the system and they see that. Chase, generally speaking, is not forthcoming with retention offers. Love that the persistency of folks in this group inspired me to ask for a retention offer after my AF hit. Mar 14, 2024 · However, we recommend keeping your Amex Platinum card for at least 12 months before downgrading. Last year was the first time I’d ever asked for retention. Whether you're looking to maximize your rewards, navigate travel perks, or get the most out of exclusive experiences, this Another option is to simply ask to cancel your Gold card, let them do the talk, and when they’re done, ask to cancel, a firm cancellation; and see if they spit out any offers; and of course that if they actually cancel your Gold card, you would be ok with it, but of course, we all know how good the Gold/RoseGold cards are. The best time to ask for a retention offer is when an For most credit issuers, the retention department is by phone only and not chat or email. He offered me 50,000 membership rewards points to stay. Retention offers are a great way to earn bonus SkyMiles just for keeping your card open. I was offered 30k points for 3k spend or $200 credit. You can just straight up ask for a retention offer and it will make zero difference to the outcome. - Offered $500 statement credit for 4k minimum spend in 3 months. You can call the number on the back of your credit card to see if a retention offer is available. ly/2zt7VB5 [ Blog Post w/ Script and Data Points ] http://bit. I ask for a retention bonus each and every time an AF is billed, even for cards where I do little spend. Retention offers on the CSP exist, but are rare. If you have another amex point earning card you are fine. ($20k spend in the last 12 months on card, first retention request, request made months after paying second renewal) Gold, business. I’ll preface by saying that I currently have the Gold card with no intention of getting rid of it. , Biz Platinum recently). Citi: 1-800-842-6596. g. Originally they offered to let me cash in 69,000 points to cover the fee but that's no deal, that's literally the cash value of those points. The answer is no. This year, for the first time, I have ben asking for retention offers with the goal of decreasing how much I spend on cards. 13 months. 7657. May 27, 2022 · How to get a retention offer. There is a retention department, called the Champion Retention Team. Roughly $25k this year. Members Online NikolaWasRight13. American Express, a leading financial institution, offers a wide range of services including credit, debit, and charge cards, complemented by various travel-related services. AmEx Gold Retention Offer DP. If your account doesn't have the CRT indicator then there's no way you can speak to that department, and there's no retention offers available. If you don’t want the card, just get rid of the card. From Amex’s perspective, the retention offer is intended to keep a loyal customer who had a one-off year where they felt the card didn’t do much for them. Members Online Apr 30, 2021 · How to ask for a retention offer. Retention department: 800. - Spent 43k in 2022. Accepted. The Gold Card 2. Was transferred to the retention department. Getting an Amex Plati I have 6 Amex cards at the moment, and all of them renew randomly throughout the year. Capital One: 1-877-513-9959. Chase: 1-800-432-3117. Annual fee posted so I reached out to Amex via chat for a retention offer. There are currently seven American Express Platinum cards open in my house- we have two Business cards and the rest are personal Platinums. $95 statement credit after spending $95 within 30 days. Or 400 statement credit for 4k spend. It doesn’t matter how much you spend, they are not going to keep giving offers seeing you’re actually spending on it. I didn’t realize that a lot of people hate retention churners. Sep 13, 2023 · The representative may offer a retention offer at this point, but if not, the cardholder should ask to be transferred to the retention department. You will lose them. And we received the same offer again on another Gold card weeks later. Got $500 for the same spend. AMEX refers to their retention offers as “Saver Card Offers”. While the American Express Gold Card offers a ton of credits that effectively offset its annual fee, $250 is still a lot of money. There was no other offer at this time. If you accept a retention offer now May 2023, you’re essentially agreeing to pay the June 2023 AF. Even without a retention offer, I'll still probably keep all of the cards except one (would cancel the Green). Some credit cards come with pretty steep annual fees upwards of $500. By accepting retention offers, especially multiple over time on the same card, one may be lulled into keeping the card unnecessarily. 855. Feb 26, 2024 · There's one more thing you should do: Ask for a retention offer. Please free to add content and join in the conversation. I put 115k my first year last year and they didn’t have jack for me🤷🏻♂️. I have been looking to add the Platinum as I have been traveling more recently and will continue to do so. The annual fee on my American Express Platinum Edge Card comes up for renewal each year in April. I passed the 1 year mark and the annual fee But again, I don’t use this thing. Was told my account had no such offers and the conversation pretty much died there. 01, Total amex spend was about $72K. You can ask for a retention offer by calling Amex or by reaching out via their chat function. M2K 2R6. Amex Retention Offer! Scored! "You are such a valued Card Member, you can earn 55,000 Membership Rewards® points after you spend $4. This is a great way to offset a credit card's annual fee. To ask for a retention offer, you start by calling the number on the back of your credit card. This is the first time I am requesting Amex Retention offer on Amex Platinum. We recently turned down a best-ever retention offer on an Amex Gold card. In the system, some accounts will show "transfer to CRT", some accounts don't. The 55,000 Membership Rewards Jan 16, 2024 · To get an American Express Platinum card retention offer, call the American Express retention department at (800) 452-3945. To be fair, I was serious about closing the card and didn't ask for a retention offer, but I was also secretly hoping they would offer to waive the annual fee for me. Contrast that to certain customers who feel the intention of retention offers is Amex aimlessly giving out free points. All the cards makes sense to have for my spending and all that, so I’m not looking to downgrade or close, but with this many cards I would love to Sep 15, 2020 · Re: Retention offers on multiple Amex cards? No. i have amex plat and was a member since 2015. We held true to a simple principle – we only accept Amex retention offers on cards we plan to keep Dec 29, 2022 · Here are current retention offers on the Citi Premier Card: $95 statement credit one time, plus 1,000 ThankYou points after $1,000 spend for each month over the next 3 months. 12/28/2021Retention $150. It’s actually the same offer we got in 2022, so we’re happy with an effective AF of $195. And if someone puts more than $10,000 on their card each year, then even more for AmEx, while if they don't receive a retention offer but keep the card, then it is even more profitable. Apr 19, 2022 · In this video, I'm going to share my chat with American Express asking for a retention offer for my AMEX Platinum Card, including what I said and how I said Retention Offer Details - No retention offer but they asked if I wanted to downgrade to the Green card. Retention Offers. I like to start the process on how I’m considering about closing the card and ask if there are any retention offers available. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. So effectively, the card is free. If you accept a retention offer, you'll agree to keep Mar 9, 2022 · In this video, we go over how to get a retention offer for the Amex Platinum card by going over my credit card retention offer process. Apr 14, 2023 · Amex Retention Offers: ToP Thoughts. Amex offered: Spend $4,000 in 3 months and received $550 statement credit OR 55,000 MRs. • 2 yr. When you call in for a retention offer, you need to strike the correct tone. Recommendations - Offer on Amex Platinum Upgrade from Gold. I tried a couple times and at the end just ended up canceling it. With an Amex card, you can also use the online chat function. I used this feature to contact American Express about closing my Green Business card. Yes. Got the exact same offers which I consider quite low compared to what others are getting in the group. Willowdale, ON. See full list on bougiemiles. YMMV but I cut my amex spending way down in 2021 & early 2022, got retention offers on 3 cards, and a huge upgrade offer. PO Box 7000, Stn B. Apr 17, 2023 · My Personal Experience Negotiating a Retention Offer. Also got offered the $150 on a Schwab despite getting 50K back on 12/21/20. Visit americanexpress. Delta Platinum Retention Offer. Any time a bank makes customer-unfriendly moves like raising a card's annual fee or removing benefits it's a good time to ask for a little something extra. Wait for annual fee month, Open Amex app, go to chat, tell agent you're looking to potentially cancel or downgrade and want to see if there's a retention offer, answer any questions the agent has and wait for the retention offer if any, if not retention offer, close chat and redo starting at step 2 I am Amex Platinum member since 2019. Platinum retention offer 35k points or $350 statement credit after 4k spend in 3 months. . I got two retentions for CS/MS plats 6 months into the first year. thanks for this postingthis gave me an idea to start my year haggling for offers and discount. 857. ----. For a card that I do intend to cancel without an offer, I evaluate the offer, and if it's breakeven on the AF I keep it (e. I took the points. even without the offer, i would still keep amex. If you spend they dont care. Apr 26, 2022 · Before canceling your credit card, considering asking for a retention offer. 6/16 - 35k MR for $5k spend in 3 month - declined. Before a cardholder knows it, the individual has held the card for several Vanilla Plat holder since 2021; got a retention offer in 2022, but not 2023. 3. We declined and asked for a cash offer. I want to keep the plat because I travel a lot but if I can Jan 2, 2024 · American Express | Membership Rewards - American Express (USA) retention offers (2024) - I'm trying to figure out the timing when I can ask for another retention offer and/or actually cancel my Amex personal Gold. Feel free to contribute by filling out the survey below the Hi! This October will be my first year of holding the Amex gold card; I was wondering when would be the best time to ask for a retention offer. If you spend a decent amount on it they will try hard to keep you. Continue to milk the regular platinum's benefits (like uber eats) until time comes to renew it and then cancel that card or ask for a retention offer. We declined it again. AMEX uses a call centre in the US and in the Philippines. What you should know about retention offers: A Chase Sapphire Reserve retention offer is a special deal to convince you not to close your account. This incentive is typically offered in the form of points or cash credits contingent upon the customer spending a certain amount on the card and keeping the card open for a year. Without United, hard to justify even at $400 (I have another Platinum from a 100K upgrade offer from a lesser card) as I don't think I'll be able to use the credit otherwise. Amex Deals & Tips. Called to cancel today and got an offer for 50k MR after $4k spend in three months. Explain to the rep how you are a customer in good standing. Some, like American Express, have a dedicated retention department to which you can ask to be transferred. Feb 2, 2022 · How to Ask For A Retention Offer. Jan 4, 2022 · FlyerTalk Forums Expert How-Tos and Guides. You can go as late as just after the AF hitting but once it is 30 days past the AF you have really no negotiating power and retention offer if any is likely to be minimal. Mar 2, 2022 · Amex Retention Offer. Platinum member since ‘12. Chat is easier if have any anxiety Amex points pool. Platinum Retention Offer : r/amex. The offer: - Offered to use points on card to pay annual fee at 1 cent per point. Jun 16, 2023 · With Amex, retention offers typically are in the form of a spending bonus. People are comfortable with what’s familiar, but holding that card may become an unhealthy habit. My retention offer was 30K MR points for $3k spend within 3 mos. Representatives have the ability to “write off” amounts on your account. Historically, retention offers are only offered 13 months after a prior retention offer. ”. Will easily hit that by the end of the month! Love it. You can also use the chat feature online or on the mobile app with Amex. To get a Chase Sapphire Reserve retention offer, call Chase at (800) 945-2000. Amex will offer cardholders X number of points if the cardholder spends Y amount of dollars within a certain period. Which caught me by surprise given that’s he’s put about $30k on the card this year which I understand that’s not too much but for a card that doesn’t have good point Instead of Membership Rewards offer, you are such a valued Card Member, you can earn a $400 statement credit after you spend $3,000 or more on purchases on your Platinum Card account within 3 months of accepting this offer. A Non amex card (for places that don’t take it). In my experience offers often improve after the AF posts. Platinum retention offer datapoint November 2021. I eventually want to just have 1. Make it known that you are considering closing your account and ask for any available retention offers, if necessary. It is never to late to ask for a retention offer. Thinking about closing or downgrading a credit card? Try calling the credit issuer's retention department to see if you can get a worthwhile offer. Unlike the other posting I would say it is always worth asking. Call the Amex retention number at 800-452-3945 during the hours of 8 a. Hopefully this shows you that Amex retention offers can cause some unexpected headaches and bit opportunity at the same time. Following that, clearly outline any problems or shortcomings that you think the credit card has. Mar 6, 2023 · Lo and behold, there were a couple of retention offers available! Earn 30,000 Membership Rewards® points after spending $3,000 on eligible purchases within three (3) months of agreeing to keep the card. AmEx will make their money either way. Do I just straight up ask for a retention offer? Do I product change to something? My main goal is to just maintain my positive relationship with Amex. r/Amex is the place for American Express cardholders to connect, share tips, and discuss everything related to their premium card benefits. to 11 p. r/amex. com to learn more. Call the number on the back of your card to downgrade, cancel, or see if there’s an available retention offer. This part of it isn't even necessary. Jan 10, 2024 · If you prefer to call, most banks have a dedicated phone line for reaching the retention department: American Express: 1-800-528-4800. 1/19/23 - AmEx Platinum: 45K points after 4K spend in 3 months. An American Express Platinum card retention offer is a special deal to convince you not to close your Apr 25, 2023 · Bonus points, miles, or cash back offer. It's worth a call, especially if you use the card often. Card Details - Business Gold. • 19 hr. Message 2 of 2. In this post I’ll cover the details and background on my latest Amex Retention offer. Credit card retention offers can come in the form of waived annual fees, statement credits, or additional bonus points. Hey all, I have a vanilla plat and gold and my fee for both comes up mid may. Chase isn’t known for giving retention offers, I haven’t personally seen anyone get one but it never hurts to try. You can also downgrade via the chat in your online Amex account. Retention offers are a tool employed by Amex where they offer customers an incentive to keep a card open. You’re not likely to get an offer on a card you signed up for one month prior. I talked to agent via chat few days ago and also called in today. Here are some common Amex Gold Card retention offers: 30,000 Membership Rewards points when you spend $3,000 in 3 months; 20,000 Membership Rewards points when you spend $2,000 in 3 Join the conversation and unlock a world of exclusive perks and premium service. Feb 18, 2021 · When logged into your account in a web browser, there’s a chat bubble in the bottom right corner. Last edit by: rrgg. I’d rather not think about how much that is in annual fees (don’t even ask how many other signaling your intention to cancel your card right before it renews for another year. Pulled the Covid card in the end about greatly reduced travel But my brother recently contacted Amex twice for an offer on his card (online chat and over the phone) and they told him they didn’t have any retention offer on his card. Using chat, I was just offered 55K MR points for 4K spend in 3 months. American Express and other credit card retention offers change, so I figured it's time to update my post from last year, Current Citi AAdvantage and AMEX Retention Bonus Offers, especially as I just had personal experience last night getting a retention bonus offer for my husband's AMEX Premier Rewards Gold card. Keep in mind: Just because you ask doesn't mean you'll get a retention offer. American Express Retention Department Direct Number: 1-800-452-3945. While AMEX has a dedicated customer retention team and allows for interactions via chat or phone, Chase requires a direct phone call to the general customer service line; and some other issuers only have an automated system. Every year I always ask for a retention on my Amex platinum and I always get it. I opened the card in Nov 2021, so I got the retention offer on my first renewal. Feb 8, 2023 · How To Ask For A Retention Offer The method for requesting a retention offer varies by credit card issuer. StatisticalMan. Hours of operation: 9:00am -10:30pm EST. But I'm dreading calling again next year. Earn a $300 statement credit after spending $3,000 on eligible purchases within three (3) months of agreeing to keep the card. 200K in spend on business and 150K on personal plat and no retention for either. ly/2xCuyhu How to get a credit card retention offer a It does not look good and Amex system will get to the point where the system will stop populating retention offers for your cards. Aug 12, 2020 · You can earn a welcome bonus of 50,000 points when you apply for this card using the link below! Apply Now. Nov 18, 2020 · Prove your Value. s the annual fee won’t hit until the 20th of October Jun 29, 2023 · If you’re considering closures your Amex cards, follow dieser ladder to see if there is a retention offer available for your Amex card. The prior year was maybe $35-40k. 5 week span. - 87k points in account. Jan 20, 2022 · According to a 2020 JD Power Credit Card Satisfaction study, Amex ranked highest in customer satisfaction among national card issuers. 40k points after $3k spend. Incredibly, Citi will do what I like to call a "super retention," where the May 18, 2024 · Less frequently, Amex offers a waived annual fee without a spend requirement. Members Online Nov 24, 2023 · 09/27/2023 - 10k MR for $2k spend in 3 months. One of the main reasons why you’d consider canceling a card is because there’s a hefty annual fee you feel uncomfortable with. I asked Amex about a retention bonus for continuing my reserve card. Jan 16, 2015 · Thanks to the author and those commenting who shared your DPs and excellent suggestions. Following up on this post I made a few weeks ago -- I was finally charged the $250 annual fee for the AmEx Gold, but I got and accepted a retention offer by chatting in -- 20k points for $2,000 spend within 3 months. Also have options two and three prepared in case you are offered something unexpected. Asking for a retention offer works by simply starting a phone call or an online chat, if available, to the bank. Dec 14, 2022 · We've seen many data points suggesting Amex Platinum retention offers are plentiful. I also ask for a retention on my Citi Premier and they always gave me $95 statement credit which offsets the annual fee. - First time asking to downgrade/cancel. Learn more about retention offers in this post. 95% was FH&R and air travel. The more specific and genuine your concern, the more likely you’ll get a positive response. sperrin87. Call and express some complaints on why you do not want to continue with the card. They usually range between 30k-50k. Platinum and Brilliant cards have gone up so if I can offset those increases through points or statement credits, I will. "I understand your point and American Express do offer many offers however it depends on few things like spending pattern, payment history, member since date, debt with American Express, credit score and few other things," These are all from different agents over that 1. Best way to ask for retention offers I have cards with Amex (Platinum and Gold), Chase (Amazon prime, unlimited freedom, sapphire preferred), us bank (cash plus), capital one (venture x) and Bilt. Even for cards I intend to keep, it's nothing ventured. 452. While these fees might seem high Nov 20, 2022 · An Inaccurate, Perceived “Need”. I told the agent that $700 is a lot and the new benefits don’t really help me. Go to amex. Platinum Cardholder since January 2021. Asked Amex for a retention bonus, got 90k miles. Spend on gold in 2021 was 28k. By calling the number on the back of your credit card, the bank may offer you free points for keeping your card open. You should be able to ask for offers on each, but it's not guaranteed that you'll have an offer. Chat or call. I have both the Morgan Stanley version and the Scwab version and I get good value out of 2. The Platinum card 3. Doesn't hurt to ask and you don't have to accept it. I have no intention of closing the card I just want to get some extra MR points Let me know what you guys think! Thanks P. I know you're able to cancel the card within 30 days of your AF hitting and you can get the refund on the fee. This is in addition to the $50 statement credit Oct 5, 2023 · Terms apply to American Express benefits and offers. I had my mind set on closing the card as it served Nov 14, 2023 · Retention offers are typically a one-time perk, so reserve your requests to when you really are considering the value of a particular card. All this is to say, don't feel bad about asking for an offer. It seems to be completely algorithm - dependent. Hope this helps and keeps some people from canceling. ADMIN MOD. I think it's every 13 months minimum you can get an offer per card, so you can usually try successfully every other year per card. I only spend about $12k-$15k a year. Declined. i said thank you and i will keep amex. Have had the card since November ‘20, no previous retention offers of any kind. com May 18, 2024 · What Kinds of Retention Offers Are There? Image Credit: Asier Romero via Shutterstock. EST. The more you spend the less likely you’ll get a retention offer. If you do not. Retention offers typically come in a few main types: Annual Fee Waivers. or chat with a Membership Consulting Services Monday to Friday, 9:00AM We discuss Amex offers, Membership Rewards, benefits, offers, maximizing card usage and everything related to "ALL" American Express Cards. (Photo by Hero Images / Getty Images) With American Express and Citi, you can actually ask for retention offers via chat. Initially the person offered $50 statement credit but upon asking further was offered a $100 statement credit on spending $1250 within 3 months. My last year spend was around 20k. Below are data points from our community about their retention offers. That is an awesome little bonus to keep the card for another 12 months, IMO. Any retention offers will be on your account, and the agent is simply referencing what they see. Personal/40. Sep 14, 2017 · AMEX Bank of Canada. June 21: CS platinum retention 50k, Sept 21: Gold retention 30k, Oct 21: upgrade gold to Van platinum 100k + $150, Feb 22: Hilton Biz $100, June 22: CS platinum $150. Image/Video. Background: - Platinum cardholder since 2018. Discussing Spending Habits Once connected with the retention department, the cardholder should discuss their spending habits with the Amex agent. Also primarily on hotel & airfare. The $400 statement credit will be applied to your account within 8 to 12 weeks after the purchase requirement has been met 12/29/2020 Retention 50k MR. Took 3 min via chat and quickly got a 55k MR offer with just 4K spend. vlzxthxuzpgtxxdnhdyr